Frequently Asked Questions (FAQ)

Here are our some our most frequently asked questions. Please contact our team if there is anything we can help with.

Can you supply the product as well as decorate it?

We are a wholesale decorator, therefore all stock must be provided by you. We do work with a wide variety of product suppliers and can suggest the right provider for you.

Is there a minimum amount required for an order?

While there is no minimum quantity for most orders, a minimum charge will apply. However, we are more than happy to accommodate any size job!

Can you match my colours exactly?

We can accurately match any PMS colour provided to us on most substrates, sometimes a white base may be required. We can also mix custom colours to match colour samples provided, for example: matching a business card, previous print run or embroidery.

What is the maximum number of colours you can print?

For most jobs, the maximum number of spot colours we can print is 6. We can also print four colour process jobs which can be an economical means of printing a large number of colours.

What is the maximum number of colours you can embroider?

Our Tajima machines are able to embroidery designs of up to 15 colours

When will my job be ready?

If you require your job by an exact date please specify when placing your order. The standard turnaround time for most jobs is 5 – 7 working days, and your estimated completion date will be advised with your order acknowledgement.